Do you know how patients search for your services?
Legislation, shifts in technology, and new methods for patient acquisition have forever changed the patient journey. To better understand how patients search for and make decisions about which health system to choose, we conducted a survey of 1,000 patients who had gone online to find a physician, hospital, or other healthcare provider in the past 12 months.
The results revealed how four important factors impact the patient journey:
- Physician Listings
- Search Engines & Mapping Apps
- Healthcare Directories
- Physician Reviews
Download the report to see the full results of our Patient Journey Survey and learn what changes you need to make to improve the online patient experience starting with search.