Join marketing and customer service expert Jay Baer and Yext CMO Jeffrey K. Rohrs for a candid conversation about Local Reputation Management: why it matters, and how to do it well.

A colossal change in customer expectations is occurring right now, as customers move from private communication with companies to public communication in social media, review sites, and discussion boards. Now, customer service is a spectator sport. Are you prepared?

Watch our webinar with Jay Baer to learn:

  • How, where, and why we complain, plus case studies from businesses of all types and sizes from around the world.

  • How to manage and monitor your Local Reputation.

  • How (and when) to respond to negative customer reviews.



Jay Baer
Convince & Convert

Jay Baer is a marketing and customer experience expert, global keynote speaker, the New York Times bestselling author of five books, a technology investor, and the most retweeted person in the world among digital marketers.

Jay's newest book, Hug Your Haters, is the first customer service book for the modern, mobile era, and offers a new playbook for handling unhappy customers.


Jeffrey K. Rohrs

Jeffrey K. Rohrs serves as CMO of Yext and leads all global brand, enterprise, and partner marketing initiatives. Prior to joining Yext, Jeff served as Vice President of Marketing Insights for Salesforce and ExactTarget.

Watch Now!