As a health system you are hypersensitive to the patient experience.
You know that every touchpoint — from the moment a patient comes through your doors, throughout their treatment and continuing care — matters. You may already employ a patient experience leader or a patient experience team whose sole purpose is to maintain the highest levels of patient care and service across your organization.
But what about the patient’s pre-visit experience before they arrive at your facility? When they are searching for care, or making their decision about which provider to choose? Are you paying attention to all of your system's digital touchpoints?
The patient journey starts with search, and the future of search is taking us far beyond 10 blue links on a page. Join Carrie Liken, Yext Head of Industry, Healthcare, for a webinar to hear about where search is going and what it means for patient experience. In this webinar you will learn:
How to map map your organization's digital touchpoints
How to establish a consistent patient experience from the very first online interaction
How voice search and intelligent personal assistants are changing consumer behavior
Why structured data is changing the search landscape
Why a consolidated data approach will help your digital touchpoints and overall patient experience